Frequently Asked Questions
- How do I improve my credit rating?
- What is Equifax Credit Rating™?
- How long does information stay on my credit report?
- Can you tell me why I have been refused credit?
- How do I contact Customer Care to dispute (or discuss) my Credit Report?
- How do I know who has been looking at my Credit Report?
- What do I do if information for other people appears on my credit report?
- Can another person at my address affect my credit rating?
- There is some information on my credit report that is correct but I want to add a comment about it?
- Will lenders know if I order a copy of my credit report?
- I have been approached by a credit repair agency - would Equifax recommend I use them?
- I have moved address recently, but I am not appearing on the Electoral Roll?
Back to TopHow do I improve my credit rating?
- Make all of your payments on time. If forced to miss a payment, make sure to pay the following month.
- If you're eligible to vote, make sure you are registered on the Electoral Roll at your current address with your local council. If you have recently moved, register as soon as possible with your new local council. For more information about the Electoral Roll, click here.
- Correct any incorrect information that might appear on your credit report. Visit Correcting Errors on Your Report for more information.
- If you fall behind on paying a bill because of illness, unemployment, or family issues, call your creditor to explain the circumstances and, if possible, work out a payment schedule you can meet. If you need help managing your credit, contact a reliable not-for-profit agency, such as:
0800 138 1111
- If your credit history is very poor, or you have a very short credit history, there are still ways to improve your credit rating over time. Consider opening new accounts responsibly and paying them off on time as this will show lenders you are capable of managing credit.
- Keep control of your spending. High outstanding debts may negatively affect your credit rating, as you have a greater chance of missing payments.
And the best way...?
- Learn what your current Equifax rating is and what appears on your credit report. Equifax Credit Score™ gives you immediate access to your credit report and includes your current Equifax rating. Continue to check your credit report regularly and correct errors and inaccuracies that can damage your ability to get credit.
Back to TopWhat is Equifax Credit Rating™?
An Equifax Credit Score™ is a score and an analysis of the information contained within your Credit Report. Each piece of information in your Credit Report is given points based on how it compares to people who pay their bills and loans on time. The more positively it compares to these people, the higher your score and overall Credit Rating becomes.
Buy your Equifax Credit Score™ by clicking here
Back to TopHow long does information stay on my credit report?
|Searches||Equifax keeps this data on your credit report for one year|
|County Court Judgments/Court Decrees||6 Years after Judgment|
|Home Repossession Register||6 Years after repossession notification|
|Gone Away Information||6 Years after first notification|
|Notice Of Dispute||Stays until you ask for it to be taken off, or the dispute is resolved|
|Notice Of Disassociation||Until such time as there is contradictory evidence or you request to have it taken off.|
|Individual Voluntary Arrangement||6 Years|
|Administration Orders||6 Years|
|Payment Performance||6 Years after the lender has closed the account.|
Back to TopCan you tell me why I have been refused credit?
No. The decision on whether or not to extend credit to an applicant is made by the lender alone and they do not inform us of their decision. If you are refused credit, you should contact the lender concerned who is obliged to give you an explanation of their decision.
Back to TopHow do I contact Customer Care to dispute (or discuss) my Credit Report?
If you ordered your credit report online, Click here.
Back to TopHow do I know who has been looking at my Credit Report?
Whenever an organisation carries out a search on your information with us, a record of this is left on your Credit Report. We keep all these records, detailing which company has accessed the information and when. This will stay on your report for one year and then be removed.
Back to TopWhy do I do if information for other people appears on my credit report?
You can apply for a Notice of Disassociation if there is credit agreement information on your Credit Report that relates to a person with whom you have no financial association. You can complete an on-line form by clicking here. Equifax has up to 28 days to complete the process of adding the Notice of Disassociation to your credit file.
Back to TopCan another person at my address affect my credit rating?
If you have or have had joint accounts, this information and the other person's data is included in some credit searches. Including information from other people can negatively affect your score if there is derogatory information on their credit report such as defaulted accounts. If you believe that the people listed as associates on your credit report have no active financial link with you, you may complete a Notice of Disassociation. To find out more, click here.
Back to TopThere is some information on my credit report that is correct but I want to add a comment about it?
If there is information on your credit report that is factually correct but you believe affects your ability to obtain credit then you can add a Notice of Correction to your credit report. This allows you to add a statement of up to 200 words explaining why the information is misleading.
Some examples are:
- You have recently changed your name (i.e. recently married, separated or divorced)
- You are behind on credit repayments due to redundancy or loss of employment or long-term illness.
Once the Notice is on your credit report, it will be shown to any potential lenders when you make an application for credit. Equifax has up to 28 days complete this process.
Back to TopWill lenders know if I order a copy of my credit report?
No, this information is never shown to anyone, and is simply a record of how often you have looked at your credit report. We may, on occasions use this data to check whether other people have tried to obtain a copy of your credit report for fraudulent use.
Back to TopI have been approached by a credit repair agency - would Equifax recommend I use them?
If you believe lenders look at your credit application in a negative light because of information on your credit report, then the offer to use a credit repair agency that advertises to 'repair' your credit status can be tempting. However, most of what a credit repair agency claims to be able to do can in fact be done by the credit reference agency.
Credit repair agencies advertise that they are able to have personal County Court Judgments removed from your credit report. This is not the case as County Court Judgments can only be removed under very specific circumstances. In cases where County Court Judgments can be removed, the procedures for doing so are quite simple and do not require the services of a credit repair agency. These agencies also claim they can remove negative information from your credit report which demonstrates to other lenders how your accounts have been managed in the past. For example, if you have ever defaulted on credit agreements. However, this information can only be amended if the lender believes the information is incorrect.
By requesting a copy of your credit report directly from Equifax you can review the information on your credit report. If you feel there are specific circumstances which might affect your ability to obtain credit, like the loss of your job through illness or redundancy, then you can ask for a Notice of Correction to be put on your credit report.
Back to TopI have moved address recently, but I am not appearing on the Electoral Roll?
If during the course of the year you move address, you can contact your Local Authority with your new address details. Your Local Authority will in turn notify us and your name will be added to our records within the Rolling Register.
Keep in mind, the fact that you pay your Council Tax does not mean that you are registered on the Electoral Roll. You should contact the Electoral Registration Office within your local Council to ensure that you are registered to vote.